Frequently Asked Questions

Generic medication refers to a type of pharmaceutical product that is equivalent to a brand-name medication in terms of active ingredients, dosage, strength, safety, and intended use. When a pharmaceutical company develops a new drug, it is initially given a brand name under which it is marketed. After a certain period of patent protection, other pharmaceutical companies can produce and sell the same medication under a different name, known as the generic name.

The main difference between generic and brand-name medications lies in their names, appearance, and often price. Generic medications use the same active ingredients as the brand-name version, but they may have different inactive ingredients, which are typically responsible for the appearance and color of the pills.

The U.S. Food and Drug Administration (FDA) and similar regulatory agencies in other countries require that generic medications demonstrate bioequivalence to the brand-name drug. This means that generic medications must have the same rate and extent of absorption as the brand-name drug. In practice, this ensures that generic medications have similar effectiveness and safety profiles as their brand-name counterparts.

Generic medications are often more affordable than brand-name drugs because they come to market after the brand-name drug’s patent has expired. This increased competition usually leads to lower prices, making generic drugs a cost-effective option for many patients and healthcare systems.

It’s essential to note that while generic medications have the same active ingredients and are considered equivalent to brand-name drugs, they may not always have the same formulations (e.g., tablets, capsules, liquids) or come in the same dosage strengths. Therefore, patients should always follow their healthcare provider’s recommendations and consult with a healthcare professional before switching between brand-name and generic medications.

We treat our patient’s privacy with the utmost respect. We provide the highest security to protect their medical, personal and credit card information. We also use the latest technology and systems to protect against credit card fraud. Our on line order system uses an updated secure encryption technology.

We believe in a clean and healthy way of living. We only deal in drugs that help individuals sustain or maintain a healthy lifestyle. This is why we do not sell any controlled substances, habit forming substances or narcotic pharmaceuticals like Valium, Xanax, etc.

In case you want to cancel your order, you can send us mail or call us before the order is charged.

To check the status of your order, you can login to your account, which will let you know whether your order has been processed, shipped or delivered.

Our support team is available Monday to Friday, 9:30 am to 6:30 pm CST, by phone or WhatsApp at +1 (216) 505-8246, and by email at support@medsmingle.com.

US shipping costs US$30 for a 10-pill order, separate from the medicine price. For other quantities, contact support for a shipping quote before ordering.

Our shipping policy lists EMS/USPS delivery with an estimated 2 to 4 weeks; delays can occur. Confirm the supplied packaging and delivery details for your order. Read the shipping policy or contact support.

We do not apply sales tax on any online orders.

At this time, we accept only Visa- Debit/Credit/Discover cards. We accept your credit/debit card details via our ‘secure’ order page.
We even Accept Paypal/Stripe But You have To Place an Order on call – (+1 (216) 505-8246)

Although we do not accept U.S. insurance plans. 

f you do not receive your shipment we will re-ship it at no additional cost to you. If you do not receive your shipment within 30 days of placing your order, please contact us immediately at (+1 (216) 505-8246) so we may begin the replacement process. A very high percentage of our deliveries reach our customers, but on rare occasions, packages do get lost. We will refund your payment if we are unable to successfully re-ship your order.

Generic medicines contain the same active ingredient as the brand-name version. Like any medicine, they can cause side effects and interact with other medicines, so check with your doctor or pharmacist before you start one.

We do not make any commercial use of your personal information. Authorized personnel to process your order will only use the personal information that you provide us.

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer. Delivery usually takes 2 to 4 weeks.

No. Our medicines are made in India and are not approved by the US FDA.

Some products available in our pharmacy require a valid prescription. If the laws of your country or territory require you to obtain prescription for any of the products which you are planning to purchase, you will be asked by our customer support representative to forward us a copy of your prescription after you complete the order.